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How jp11311 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process payments through DANA, OVO, or GoPay, and keep your account secure.

Account data kept secureDANA, OVO, GoPay payment data protectedYour rights, clearly statedContact us to request changes
jp11311 How jp11311 Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold, ask us to correct something, or request that we delete your account details, reach out through any of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Have your account ID ready when you contact us — it helps us locate your record quickly and accurately.

Team online

Live Chat

Open the chat widget from your account dashboard. It connects you directly to our support team for account and data queries.

Email Support

Send your data request to our support email address listed in your account settings. Include your registered name and account ID.

Account Help Centre

Log in and visit the Help section to submit a formal data request, including wallet verification or deletion of stored payment details.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply security measures at every layer of your account — from the moment you log in with your OTP to the point where your DANA or OVO withdrawal is verified. Data is encrypted in transit and at rest. We review our practices regularly to keep them consistent with how we actually operate.

Encrypted Account Access Your login session is secured with OTP verification and encrypted tokens. Switching between mobile and browser does not expose your credentials to third parties.
Cookie and Session Control We use session cookies to keep your lobby open across devices. You can delete these from your browser or app settings at any time without losing your account data.
Payment Data Retention DANA, OVO, and GoPay transaction records are kept for the period required to process disputes and verify withdrawals. They are not shared beyond what each processor needs.
Your Right to Request Changes You can ask us to correct, export, or delete the personal data tied to your account. Submit the request via live chat or email with your account ID attached.

Privacy Questions We Get Asked Most

These cover the questions we hear most often from account holders in Indonesia. If your question is not here, our live chat team can answer it directly from your account record.

We collect your name, contact details, and the e-wallet information you use — DANA, OVO, or GoPay. We also log device data to verify that access is coming from your usual devices.

We share data only with payment processors like DANA, OVO, and GoPay, and only the details needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Contact us via live chat or the email address in your account settings. Include your account ID and specify what you want removed. We will confirm receipt and handle it promptly.

Yes. Submit a data-access request through the Help section in your account or via email. We will pull your record and send you a summary of what we hold.

Transaction records — including DANA deposits and GoPay withdrawals — are kept for as long as needed to handle disputes and verify payments, then removed from active storage.

When you close your account, we retain only what is legally required for transaction records. Everything else is removed on request. Contact support with your account ID to start the process.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.