Reference

How jp11311 Handles Your Account and Rights

This page sets out the legal framework that governs your account on jp11311 — covering your rights, our policies, and the conditions that apply where local law permits access.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount rights and data policyIndonesia-eligible regions
jp11311 How jp11311 Handles Your Account and Rights
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, or need to raise a concern about a policy decision, our support team is the right place to start. Reach out through the channel that suits you — we handle account disputes, wallet verification questions, and data requests through the same team.

Live Chat Open a live chat session directly from your account dashboard. Available for account policy queries, wallet disputes involving DANA, OVO or GoPay, and access questions.
Email Support Send a written query to our support email for formal policy requests, data access questions, or account closure. Include your registered wallet name for faster handling.
Account Help Centre The Help Centre inside your account covers common policy scenarios — including how terms apply to your wallet type and what steps follow a transaction dispute.
DATA AND SECURITY

How We Protect Your Account Data

Your account data is handled with a clear retention and access policy. We store only what is needed to operate your account, verify wallet transactions, and resolve disputes. You can request a copy of the data we hold, ask for corrections, or request account closure by contacting support with your registered DANA, OVO, or GoPay wallet details as identity verification.

Cookie Policy

We use session cookies to keep you logged in across devices. Preference cookies remember your settings. You can manage cookie permissions from your browser or account settings at any time.

Data Retention

Transaction and account records are retained for the period required by our operational and dispute-resolution obligations. Wallet activity logs — including GoPay and OVO transfers — are part of this retention scope.

Account Security

Every login is protected by OTP verification sent to your registered number. If you notice unexpected access, lock your account immediately from the security settings tab and contact support.

Data Access Requests

To request, correct or delete your personal data, contact us via email or live chat with your account ID and the wallet name on file. We aim to acknowledge requests promptly.

Your Legal and Policy Questions Answered

Common questions about how our legal terms work in practice — from account rights and data handling to what happens when a policy changes or a dispute needs resolving.

Yes. All wallet-based activity — deposits and withdrawals via DANA, OVO, or GoPay — falls under our terms. The wallet must match your registered account name.

Submit a data access request through live chat or email. Include your account ID and registered wallet name. We will confirm what data we hold and how it is used.

Contact support within seven days of the decision. Raise it via live chat for fast handling, or email for a written record. Include your transaction reference where relevant.

Access depends on local law and whether your region is eligible. We do not confirm access for regions where local law restricts it — check current eligibility at account login.

Updated terms are posted on this page with the effective date noted. Continuing to use your account after a change takes effect means you accept the updated terms.

Send a closure request via email or live chat. Provide your account ID and registered wallet — DANA, OVO or GoPay — for identity verification. Pending transactions must settle first.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.